BUDI, A.; WATI, D. C. Pengaruh Citra Perusahaan, Kepuasan Pelanggan dan Penanganan Keluhan Terhadap Loyalitas Pelanggan PT. Reska Multi Usaha Branch Office 1, Jakarta. Citizen : Jurnal Ilmiah Multidisiplin Indonesia, [S. l.], v. 1, n. 1, p. 35–47, 2021. DOI: 10.53866/jimi.v1i1.6. Disponível em: https://das-institute.com/journal/index.php/citizen-journal/article/view/6. Acesso em: 17 apr. 2026.